Terms and Conditions

1. Agreement to Terms

By accessing and using Humanlike's AI-powered chatbot services ("Services"), you accept and agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access or use our Services.

These Terms apply to all users of the Services, including customers, businesses, and visitors to our website.

2. Description of Services

Humanlike provides AI-powered chatbot services that include:

• Intelligent business concierge chatbots for Facebook Messenger
• Custom chatbot configuration and integration
• 24/7 customer support automation
• Booking and appointment scheduling systems
• Order management and POS integration
• Multi-channel notifications (SMS, email)
• Custom business integrations

3. Service Plans and Pricing

3.1 Service Fees

Our services are provided on a fee basis as follows:

• One-time setup fee: Starting at ₱50,000 (varies based on complexity)
• Monthly service fee: Starting at ₱10,000 (varies based on complexity)
• Additional customization and integration fees may apply

3.2 Payment Terms

• Setup fees are due upon contract signing
• Monthly fees are billed in advance
• Late payments may result in service suspension
• All fees are non-refundable unless otherwise specified

4. User Responsibilities

As a user of our Services, you agree to:

• Provide accurate and complete information during setup
• Maintain the security of your account credentials
• Use the Services only for lawful business purposes
• Comply with all applicable laws and regulations
• Not attempt to reverse engineer or duplicate our Services
• Not use the Services to transmit harmful or illegal content
• Notify us immediately of any unauthorized use of your account

5. Service Availability and Performance

5.1 Service Uptime

We strive to maintain 99.9% uptime for our Services. However, we do not guarantee uninterrupted service and may experience downtime for maintenance, updates, or technical issues.

5.2 Support

We provide ongoing support including:

• Technical support during business hours
• Regular system maintenance and updates
• Performance monitoring and optimization
• Bug fixes and issue resolution

6. Intellectual Property Rights

The Services and their original content, features, and functionality are owned by Humanlike and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of your business data and content. By using our Services, you grant us a limited license to use your data solely for providing and improving our Services.

7. Data Protection and Privacy

We are committed to protecting your privacy and handling your data responsibly. Please review our Privacy Policy for detailed information about how we collect, use, and protect your information.

By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

8. Termination

8.1 Termination by You

You may terminate your account at any time by providing 30 days written notice. Upon termination, you remain liable for any accrued charges.

8.2 Termination by Us

We may terminate or suspend your account immediately for:

• Breach of these Terms
• Non-payment of fees
• Illegal or harmful use of our Services
• At our sole discretion with 30 days notice

9. Limitation of Liability

To the maximum extent permitted by law, Humanlike shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of our Services.

Our total liability for any claim related to these Terms or our Services shall not exceed the amount you paid for the Services in the 12 months preceding the claim.

10. Disclaimers

Our Services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, whether express or implied, including:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy or completeness of content
• Warranties of uninterrupted or error-free operation

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of the Philippines.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website and updating the "Last updated" date.

Your continued use of the Services after any such changes constitutes acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at:

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.