Data Deletion Instructions

1. Overview

At Humanlike, we respect your right to control your personal data. This page provides comprehensive instructions on how to request the deletion of your data from our AI-powered chatbot services and systems.

We are committed to processing your data deletion requests promptly and in accordance with applicable privacy laws and regulations.

2. What Data Can Be Deleted

You can request deletion of the following types of data:

• Personal account information (name, email, phone number)
• Business information (company name, industry category)
• Chatbot conversation history and messages
• Usage analytics and interaction patterns
• Customer service inquiries and responses
• Marketing preferences and communication history
• Payment and billing information (subject to legal retention requirements)

3. How to Request Data Deletion

3.1 Email Request

Send an email to our privacy team with your data deletion request:

3.2 Required Information

Please include the following information in your request:

• Your full name and email address associated with your account
• Business name (if applicable)
• Phone number used for registration
• Specific data categories you want deleted (or "all data")
• Reason for deletion (optional)
• Preferred method of confirmation (email or phone)

3.3 Identity Verification

To protect your privacy and prevent unauthorized requests, we may ask you to verify your identity by:

• Responding from the email address associated with your account
• Providing additional account details
• Answering security questions
• Providing a government-issued ID (in certain cases)

4. Processing Timeline

Complex requests or those involving large amounts of data may take up to 45 days to process. We will keep you informed throughout the process.

5. What Happens After Deletion

Once your data deletion request is processed:

• Your account will be permanently deactivated
• All chatbot conversation history will be removed
• Personal information will be deleted from our active systems
• Marketing communications will be stopped immediately
• Access to our services will be terminated
• You will receive a confirmation email when deletion is complete

6. Data Retention Exceptions

Some data may be retained for legal or business purposes:

• Financial records (for tax and accounting purposes)
• Legal compliance data (required by law)
• Security logs (for fraud prevention)
• Anonymized analytics data (with no personal identifiers)
• Backup systems (automatically purged within 90 days)

These exceptions will be clearly communicated when we confirm your deletion request.

7. Third-Party Data

If you have integrated our chatbot with third-party services (Facebook Messenger, POS systems, etc.), you may need to separately request data deletion from those platforms:

• Facebook/Meta: Visit Facebook's Data Deletion page
• Payment processors: Contact your payment provider
• POS systems: Contact your POS system provider
• Email marketing platforms: Unsubscribe or contact the platform

We can provide guidance on how to contact these services if needed.

8. Alternative Options

Before requesting full deletion, consider these alternatives:

• Account deactivation: Temporarily disable your account
• Data correction: Update incorrect information
• Marketing opt-out: Stop communications while keeping your account
• Partial deletion: Remove specific data categories only
• Data export: Download your data before deletion

9. Contact Information

For data deletion requests or questions about this process:

10. Updates to This Page

We may update these data deletion instructions from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically to stay informed about our data deletion procedures.